Everything you need to chat with shoppers
Recartify is a focused customer chat app built for Shopify merchants — not a bloated helpdesk. Each section below maps directly to what you’ll find inside the app.
Conversations
Your central inbox for every customer chat — open, unread or unassigned, all filterable in a tap.
- Search by customer name or message text
- Reply with text, emojis or send a form mid-chat
- Same view on mobile and desktop
Conversation settings
Decide how every chat starts — automatically or after a quick form, only on the days you’re open.
- Auto-reply when a new conversation begins
- Require a form before chat to capture info
- Limit chat availability by day of the week
Customers
Every shopper who messaged you in one place — Shopify customers and guests, with full context.
- See account details, location and order info
- Track when each customer was last contacted
- Spot returning shoppers instantly
Forms
Collect exactly the info you need before — or during — a conversation, and never re-ask the basics.
- Custom fields, internal names, descriptions
- Use as a required pre-chat form
- Send mid-chat to capture extra details
Staff & roles
Add teammates with the right level of access and split conversations as your store grows.
- Staff or Admin roles with clear permissions
- Invite by email; track confirmed vs. pending
- Activate or deactivate seats anytime
Widget style
Make the chat launcher look like it was always part of your theme.
- Icon only, text only, or icon + text
- Custom button text up to 50 characters
- Set widget & chat header colors to match your brand
Metrics
Track what actually matters for support — at a glance.
- Open and closed conversations, unique customers
- Average response time and per-staff response time
- Last 7, 30, 60 days or any custom range
Notifications
Never miss a sale — and never get pinged at midnight.
- Email and browser push alerts
- Triggered when a chat starts or a message lands
- Schedule by day of week so you’re only paged when working